When you promise exceptional customer service or the highest value products, or claim that you’re the leader in your industry, are these claims with teeth behind them or are they empty promises? When you tell your employees you value education and that family is important, do you back these words up with actions?
It’s so easy to make all kinds of claims, the challenge is to back them up with consistent actions and then verify that the actions you’re taking are being understood the way you intend for them to be understood.
How often have you said “that’s not what I meant” when you’ve had a conversation with someone close to you? Unverified communications can lead you down a path you weren’t planning on going.
Reach out to your clients, your employees – everyone and anyone you touch and see if what you are saying is being received the way you intend it to be received, and if your actions are consistent with what you are saying is important.
Having all three of those: saying, doing and receiving in alignment is key to the growth and success of your company.
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Jane Lovas, CEO of Lovas Consulting, works with overwhelmed business owners who feel that they have lost their vision and their companies are not growing as fast as they want. Jane helps them clarify their vision and share it with all employees; building engaged, energized, innovative companies and creating abundance for all.
Jane is also one of the co-authors of Seen and Sustained: Best Practices in Communication that Increase the Visibility of Small and Diverse Businesses.
Additional information is available at www.lovasconsulting.com. Contact Jane by email jlovas@lovasconsulting.com or by telephone at 703.594.6028.